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YHCR - Interweave Portal

Updated: General update

Updated:

General update

Interweave products will be released in the sequence below:

27th July

• Exchange – no downtime

• Connect – organisations should perform a local upgrade as per the agreed process


28th July

• Portal Sandpit – Downtime 12:00 – 13:30 (the initial TEST system)

• Portal Staging – Downtime 15:00 – 16:30 (the secondary TEST system)


3rd Aug

• Portal Production 17:00 – 18:30 - this is the LIVE system and downtime will impact ALL Portal users 

NETWORK SERVICES

Updated: Live

Updated:

Live

North Lincolnshire

Following this mornings network outages in North Lincolnshire, we have not seen any further instances of this issue.

Thank you for your patience while the issue was investigated and resolved by the 3rd Party provider.


PartialNetwork Outages - North Lincolnshire

North Lincolnshire

At the moment we are experiencing network outages at 4 GP Practices in the North Lincolnshire area.

N3i has been advised that there is a problem with the line circuits operated by our third party connectivity provider, upstream of the N3i managed network.

In the last few minutes our monitoring tools have indicated that connectivity has been restored. However, we are making further checks to ensure that connectivity is stable before marking the issues as resolved.



Live

The issues faced this morning with Network Access have now been resolved. If you continue to see issues accessing systems, please contact the Service Desk by one of the following methods:

Phone - 0300 002 0001

E-Mail - n3i.support@nhs.net


PartialNorth Bank - Network

East Riding of Yorkshire Hull

We are currently investigating an issue affecting network access for Hull and East Riding sites.

Further updates will be provided as they become available.


LiveInternet Access - Restored

East Riding of Yorkshire Hull

Following this mornings issues with internet access and access to third party clinical systems, we can confirm a fix has now been applied and we have confirmed with multiple sites that access has been restored.

If you are still experiencing issues with accessing Pathology, INRStar or any other third party system, please contact our Service Desk by one of the following methods below:

Phone - 0300 002 0001

E-mail - n3i.support@nhs.net

GENERAL UPDATES

Updated: Live

Updated:

Live

Our internal Service Desk system is now operating as normal.

Thank you for your patience while the issue was investigated and resolved.


PartialSupport Service

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are currently experiencing issues with our internal Service Desk system, please note this is currently affecting all requests e-mailed to n3i.support@nhs.net and is impacting our Support Analysts.

We hope to have this restored as soon as possible.


General updateNHSMail Leaver - Phishing E-mail

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have received several reports of users receiving an e-mail stating they have been marked as a leaver on NHSMail. This e-mail has been confirmed to be a phishing e-mail and should be forwarded to spamreports@nhs.net and then deleted from your mailbox.

Example screenshot - https://www.n3i.co.uk/images/nhsmail-leaver.png


General updateICB / ICS Implementation

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

In line with the ICB / ICS implementation going live tomorrow (01/07/22), NHSMail will be updating all shared mailboxes which currently use a CCG prefix to use the following new prefixes W/C 04/07/22:

NHS East Riding of Yorkshire CCG - hnyicb-ery.

NHS Hull CCG - hnyicb-hull.

NHS North Lincolnshire CCG - hnyicb-nl.

NHS North East Lincolnshire CCG - hnyicb-nel.


All former e-mail addresses will be retained as an alias and will continue to receive e-mails as normal. Any e-mails sent from a shared mailbox from 01/07/22 will use the new e-mail address.

If you have any issues or queries with the above, please contact the N3i Service Desk via one of the following contact methods:

Phone - 0300 002 0001

E-Mail - n3i.support@nhs.net


LiveDXS Now online

North East Lincolnshire North Lincolnshire

DXS is now back online

NHSMAIL

Updated: Live

Updated:

Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

All NHSMail Shared Mailboxes, Resource Mailboxes and Distribution Lists have now been updated to reflect the implementation of the Integrated Care Boards.


PartialOrganisation Naming

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The new organisation names are now live but the changes to shared mailboxes and distribution lists have not yet implemented.

We are currently following this up with the National NHSMail team.


PartialOrganisation Naming

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

NHS Digital have confirmed that the synchronisation between ODS and NHSMail has happened, however the changes can take up to 72 hours to be visible.

We will continue to monitor the system and raise any potential issues with Accenture and NHS Digital.


PartialOrganisation Naming

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware organisations on NHSMail are still using the former CCG naming and this is due to the ODS changes not yet being imported onto NHSMail.

This is in the hands of Accenture and NHS Digital and we are currently awaiting feedback from their teams.

Further updates will be posted as they become available.


Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: NHSmail

SEVERITY: 2

NHS DIGITAL REFERENCE: INC0015364

DESCRIPTION:

NHSmail users may have experienced a delay in receiving emails.

RESOLUTION:

The issue was identified to have been caused by Microsoft global incident. Microsoft technical teams carried out remedial actions to resolve the issue. Following resolution there was a backlog of emails, Accenture technical team confirmed this to have cleared by 17:00.

VENDOR: Accenture

VENDOR REFERENCE: INC29834135

LOCATIONS AFFECTED:

• Multiple NHSmail users

DART Labeltrace

Updated: Live

Updated:

Live

North East Lincolnshire North Lincolnshire

The system supplier has now advised that the system is back up and running.

Practices are advised to keep a contingency of paper requests available in case the site should go down again.

Thank you for your patience.


OfflineLabelTrace Fault - Updated 27/06/22 09:45

North East Lincolnshire North Lincolnshire

Latest update from NLAG Pathology IT:

We are aware that Dart OCM is still inaccessible for all Practices and apologise for the ongoing inconvenience this is causing. We are currently working with Ideagen, the support for Dart OCM, on restoring the site and resolving the problem occurring within the site’s database.

At present we do not have an exact timescale for getting Dart back online, but we are working on this as a priority and will endeavour to keep you updated and notify you once it’s restored. 


OfflineLabelTrace Fault

North East Lincolnshire North Lincolnshire

LabelTrace is still currently offline due to an issue affecting the database.

Pathlinks IT are working alongside Ideagen to get this resolved as quickly as possible but due to the size of the database, this is expected to take some time.

Thank you for your patience while Pathlinks IT are working towards a resolution.


OfflineLabelTrace Fault

North East Lincolnshire North Lincolnshire

The DART LabelTrace system is currently offline. The system supplier is aware and they are currently investigating this as a matter of priority.


PartialLabelTrace Fault

North East Lincolnshire North Lincolnshire

We have received a number of reports that DART LabelTrace is not working for several users this morning.

We are currently investigating this and contacting the supplier. Further updates will be provided as they become available.

E-REFERRALS (ERS)

Updated: Live

Updated:

Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: NHS e-RS

SEVERITY: 2

NHS DIGITAL REFERENCE: INC0015829

DESCRIPTION:

Some EMIS users of eRS who were trying to make a referral via seamless transition using their supplier system, were receiving an error message and were unable to complete the referral. Referrals made via the professional UI was unaffected.

RESOLUTION:

NHS Digital Technical teams performed remedial actions to restore normal service at 15:12.

VENDOR: NHS Digital

VENDOR REFERENCE: INC0015829

LOCATIONS AFFECTED:

• Multiple EMIS e-RS users


PartialeRS Transmission Error

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Latest information from NHS Digital re the issue:

SERVICE: NHS e-RS

SEVERITY: 2

NHS DIGITAL REFERENCE: INC0015829

DESCRIPTION:

Some EMIS users of eRS who are trying to make a referral via seamless transition using their supplier system, are receiving an error message and are unable to complete the referral. Referrals made via the professional UI are unaffected.

SUMMARY OF IMPACT:

Some EMIS eRS users are unable to complete referrals using their supplier system.

CURRENT UPDATE:

NHS Digital Technical teams are continuing their investigations. Impacted users are able to make referrals using the professional UI which can be accessed at https://nww.ebs.ncrs.nhs.uk/.

VENDOR: NHS Digital

VENDOR REFERENCE: INC0015829

LOCATIONS AFFECTED:

• Multiple EMIS e-RS users

NEXT UPDATE: 16:15 


PartialeRS Transmission Error

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: NHS e-RS

SEVERITY: 2

NHS DIGITAL REFERENCE: INC0015829

DESCRIPTION:

Some users of eRS who are trying to make a referral via seamless transition using their supplier system, are receiving an error message and are unable to complete the referral. Referrals made via the professional UI are unaffected.

SUMMARY OF IMPACT:

Some eRS users are unable to complete referrals using their supplier system.

CURRENT UPDATE:

NHS Digital Technical teams are continuing their investigations. Impacted users are able to make referrals using the professional UI which can be accessed at https://nww.ebs.ncrs.nhs.uk/.

VENDOR: NHS Digital

VENDOR REFERENCE: INC0015829

LOCATIONS AFFECTED:

• Multiple e-RS users

NEXT UPDATE: 14:45 


PartialeRS Transmission Error

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are currently receiving reports of transmission errors between EMIS/SystmOne and the e-Referral system.

Our Clinical team are aware of this and contacted both EMIS and TPP. N3i have been informed that both system suppliers are looking into the issue.

NHS Digital has released the following update:

HIGH SEVERITY SERVICE INCIDENT NOTIFICATION

SERVICE: NHS e-RS

SEVERITY: 2

NHS DIGITAL REFERENCE: INC0015829

DESCRIPTION:

Users of eRS who are trying to make a referral via seamless transition using their supplier system, are receiving an error message and are unable to complete the referral.

SUMMARY OF IMPACT:

eRS users are unable to complete referrals using their supplier system.

CURRENT UPDATE:

NHS Digital Technical teams are currently investigating.

VENDOR: NHS Digital

VENDOR REFERENCE: INC0015829

LOCATIONS AFFECTED:

• Multiple NHS eRS users

NEXT UPDATE: 13:30


PartialEMIS > eRS Transmission Error

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are currently receiving reports of transmission errors between EMIS/SystmOne and the e-Referral system.

Our Clinical team are aware of this and contacted both EMIS and TPP. N3i have been informed that both system suppliers are looking into the issue.

TPP will provide further updates to Practices via Contact Tracking

EMIS will provide further updates to the N3i Clinical team and/or Practices directly as the situation develops.

Web V

Updated: Live

Updated:

LiveWEB V NOW WORKING

North East Lincolnshire North Lincolnshire

Following remedial action by NLAG (the host of the system), Web V is now working.

If you continue to experience problems using Web V following the remedial action, please contact our service desk on 0300 002 0001.


OfflineWEB V NOT WORKING

North East Lincolnshire North Lincolnshire

Web V is currently not working correctly due to an issue with web browser compatibility.

Our Field Services team are working with NLAG (the host of the system) to identify the cause and resolve as soon as possible.

NATIONAL CARE IDENTITY SERVICE (CIS)

Updated: Live

Updated:

Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Resolution @ 2022-04-21 09:37

SERVICE: CIS Application

SEVERITY: 1

NHS DIGITAL REFERENCE: 20723782

DESCRIPTION:

Between 07:00 and 09:10 the CIS Application was unavailable. Users were unable to access the CIS application to carry out activities such as creating new smart cards, amending roles etc. CIS authentication was unaffected.

RESOLUTION:

NHS technical teams undertook remedial actions to restore service to users at 09:10.

VENDOR: NHS Digital

VENDOR REFERENCE: 20723782

LOCATIONS AFFECTED:

Multiple CIS Application users


OfflineService Unavailable

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: CIS Application

SEVERITY: 1

NHS DIGITAL REFERENCE: 20723782

DESCRIPTION:

CIS Application is currently unavailable.

SUMMARY OF IMPACT:

Since 07:00 users have been unable to access the CIS application to carry out activities such as creating new smart cards, amending roles etc. CIS authentication is unaffected.

CURRENT UPDATE:

NHS Digital technical teams are investigating.

VENDOR: NHS Digital

VENDOR REFERENCE: 20723782

LOCATIONS AFFECTED:

• Multiple CIS Application users

NEXT UPDATE: 10:00


LiveFURTHER MAINTENANCE REQUIRED

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

FROM NHS DIGITAL

"In order to fully resolve this morning's CIS Application issues and allow for full service contingency, we need to bring the errant directory host back into service. This will necessitate a brief period of CIS Application downtime tonight (22nd July), starting 18:30. We hope to bring the CIS Application back online by 20:30."


LiveUnplanned Maintenance - CIS back online

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Further update from NHS Digital regarding the CIS website:

SERVICE: CIS Application

SEVERITY: 1

NHS DIGITAL REFERENCE: 20608847

CURRENT UPDATE:

NHS Digital technical teams established the underlying cause of the issue and completed remediation steps to resolve the issue at 10:34. The service will now be closely monitored to ensure stability.


OfflineUnplanned Maintenance - CIS offline

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Further update from NHS Digital regarding the CIS website:

SERVICE: CIS Application

SEVERITY: 1

NHS DIGITAL REFERENCE: 20608847

DESCRIPTION:

Since approximately 22:00 yesterday (21/07) users are unable to access the CIS Application.

SUMMARY OF IMPACT:

Users have reported the inability to access the CIS Application and as a result this is preventing them from carrying out activities such as card management. Users are currently being displayed with a maintenance page. CIS Authentication is not affected and users can authenticate as normal.

CURRENT UPDATE:

NHS Digital technical teams are currently engaged and investigating.

VENDOR: NHS Digital

VENDOR REFERENCE: 20608847

LOCATIONS AFFECTED:

• Multiple CIS Application users

VPN SERVICES

Updated: Live

Updated:

LiveCisco Swivel

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The issue affecting access to Cisco Swivel has now been resolved.

If you are still experiencing issues, please contact the Service Desk by one of the following methods:

E-Mail - n3i.support@nhs.net

Phone - 0300 002 0001


PartialCisco Swivel - Unsecure Server

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are currently aware of an error message when logging into Swivel VPN. Our Infrastructure team are working to fix this as soon as possible.

Please contact the Service Desk on 0300 002 0001 in order to obtain advice on how to connect while this issue is present.


LiveCisco Swivel VPN - Account Lock outs (RESTORED) - FINAL UPDATE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have received widespread reports that VPN users working remotely via Cisco Anyconnect (aka Swivel) have received emails advising that their accounts are locked out.

When attempting to log in, this has been verified and the accounts are showing as locked.

A fix has now been applied. However, in some cases it may be necessary for us to issue a new provisioning code for you to gain access.

If you are still experiencing difficulties logging into Swivel, please call our service desk on 0300 002 0001.




PartialCisco Swivel VPN - Account Lock outs

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are receiving widespread reports that VPN users working remotely via Cisco Anyconnect (aka Swivel) have received emails advising that their accounts are locked out.

When attempting to log in, this has been verified and the accounts are showing as locked.

We have investigated the issue and identified the cause. A fix is being actioned and access should be restored soon.

If you are experiencing this issue, please be advised that we are aware and there is no need for you to call through to the service desk.




PartialCisco Swivel VPN - Account Lock outs

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are receiving widespread reports that VPN users working remotely via Cisco Anyconnect (aka Swivel) have received emails advising that their accounts are locked out.

When attempting to log in, this has been verified and the accounts are showing as locked.

We are investigating the issue with the upmost priority.

If you are experiencing this issue, please be advised that we are aware and there is no need for you to call through to the service desk.



SYSTMONE

Updated: Live

Updated:

Live

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have now received confirmation that the SystmOne update has been deployed and resolved the issue accessing WebV.


PartialAccess to Web V using SystmOne - UPDATE: 21/03/22

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

TPP have confirmed they are releasing an update on 24/03/22 to resolve the issue with accessing WebV.


PartialAccess to Web V using SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

TPP have identified a fault caused by Java 11 and are now looking to identify a solution.

A further update will be provided as soon as possible.


PartialAccess to Web V using SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Please note, this issue is still under investigation with TPP and we are awaiting further details from their helpdesk.


PartialAccess to Web V using SystmOne

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

N3i has received multiple reports of problems with the Web V system not correctly loading when triggered from SystmOne.

Investigations have shown that this is as a result of SystmOne not correctly building the web address to load Web V.

N3i has been working with the system supplier for Web V (Northern Lincolnshire & Goole NHS Foundation Trust) to identify the root cause and we are looking to escalate with TPP for a resolution.

Currently between N3i and NLAG there have been 50+ reports of the issue.

Please be advised both N3i and the Web V support team at NLAG are aware. The issue has been logged by N3i with TPP and also directly by some of the Practices experiencing the issue. We are awaiting a response.

Further updates on this issue will be posted here.

EMIS

Updated: Live

Updated:

LiveRESOLVED: NHS Digital Service Incident Notification

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

HIGH SEVERITY SERVICE INCIDENT NOTIFICATION

SERVICE: EMIS Web

SEVERITY: 2

NHS DIGITAL REFERENCE: 20708872

DESCRIPTION:

Between 08:00 and 10:30 multiple EMIS Web users were unable to search for patients using the Patient Find function. Searches by address details remained functional.

RESOLUTION:

EMIS technical teams undertook remedial actions to restore service.

VENDOR: EMIS

VENDOR REFERENCE: CS0894206

LOCATIONS AFFECTED:

• Multiple EMIS Web users

NHS Digital Service Status Page & National Problem Tracker

If you use an HSCN connection you can click on the following links to access the Service Status Page or National Problem Tracker.

To request additional Services or removal from the NHS Digital Service Bridge notifications click here.

NHS Digital Service Bridge

Service Management

NHS Digital

servicebridge@nhs.net

www.digital.nhs.uk


PartialNHS Digital Service Incident Notification (National)

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

HIGH SEVERITY SERVICE INCIDENT NOTIFICATION

SERVICE: EMIS Web

SEVERITY: 2

NHS DIGITAL REFERENCE: 20708872

DESCRIPTION:

Multiple EMIS Web users unable to search for patients using the Patient Find function.

SUMMARY OF IMPACT:

Since 08:30 a number of EMIS Web users reported that they are unable to search for patients using the Patient Find function in EMIS Web when searching by name or patient number. Searches by address details appear to be working.

CURRENT UPDATE:

EMIS technical teams investigating.

VENDOR: EMIS

VENDOR REFERENCE: CS0894206

LOCATIONS AFFECTED:

• Multiple EMIS Web users

NEXT UPDATE: 11:30


LiveEMIS Web - Template Manager Issue - RESOLVED

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: EMIS Web

SEVERITY: 2

NHS DIGITAL REFERENCE: 20706604

DESCRIPTION:

Since 11:00, some users of EMIS Web have reported being unable to find or load templates within Template Manager or Resource Publisher.

SUMMARY OF IMPACT:

Affected users have reported being unable to search for, or load templates. These templates are used for various processes, some of which are clinical in nature.

CURRENT UPDATE:

EMIS Technical teams have successfully mitigated issues on 5 of the impacted environments. Investigations to mitigate the impact in the one remaining environment continue.

VENDOR: EMIS

VENDOR REFERENCE: INC0041627

LOCATIONS AFFECTED:

• Multiple EMIS Web users

NEXT UPDATE: 18:00 NHS Digital Service Status Page & National Problem Tracker



PartialEMIS Web - Template Manager Issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: EMIS Web

SEVERITY: 2

NHS DIGITAL REFERENCE: 20706604

DESCRIPTION:

Since 11:00, some users of EMIS Web have reported being unable to find or load templates within Template Manager or Resource Publisher.

SUMMARY OF IMPACT:

Affected users have reported being unable to search for, or load templates. These templates are used for various processes, some of which are clinical in nature.

CURRENT UPDATE:

EMIS Technical teams have successfully mitigated issues on 5 of the impacted environments. Investigations to mitigate the impact in the one remaining environment continue.

VENDOR: EMIS

VENDOR REFERENCE: INC0041627

LOCATIONS AFFECTED:

• Multiple EMIS Web users

NEXT UPDATE: 18:00 NHS Digital Service Status Page & National Problem Tracker



PartialEMIS Web - Template Manager Issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

SERVICE: EMIS Web

SEVERITY: 2

NHS DIGITAL REFERENCE: 20706604

DESCRIPTION:

Since 11:00, some users of EMIS Web have reported being unable to find or load templates within Template Manager or Resource Publisher.

SUMMARY OF IMPACT:

Affected users have reported being unable to search for, or load templates. These templates are used for various processes, some of which are clinical in nature.

CURRENT UPDATE:

EMIS Technical teams are investigating the issue.

VENDOR: EMIS

VENDOR REFERENCE: INC0041627

LOCATIONS AFFECTED:

• Multiple EMIS Web users

NEXT UPDATE: 15:15

OFFICE 365

Updated: Live

Updated:

LiveNational O365 Issue - FIXED

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Confirmation received that the issue is now fixed.


PartialNational O365 Issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

There is currently a national issue affecting Excel documents hosted on Office 365. When attempting to open the document you will be presented with an error message. Microsoft have acknowledged the issue and are working to resolve.

PINNACLE

Updated: Live

Updated:

LivePinnacle Error Messages - FIXED

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

NHS Digital have advised that the issue is now fixed.


PartialPinnacle Error Messages

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We have received the following alert from NHS Digital:

DESCRIPTION:

Users of the Pinnacle system are being presented with an error message and being logged out of the system when saving COVID vaccination records.

SUMMARY OF IMPACT:

Users are being logged out of the system after saving each COVID vaccination record. Upon logging back into the system users can see the record has been updated.

CURRENT UPDATE:

Pinnacle technical teams are investigating.

GP BROWSER

Updated: Live

Updated:

LiveAccess to GP Browser is restored

East Riding of Yorkshire Hull

We have received confirmation from HUTH that the expired certificate has been refreshed and the GP Browser web application is now accessible again.


OfflineWebsite Unavailable

East Riding of Yorkshire Hull

We have received reports from Practices that the GP Browser web application is not working.

On investigation it appears that the issue relates to a website security certificate (SSL) error.

N3i has raised the issue with the organisation (HUTH) hosting the GP Browser web application to advise of the fault and will work them to ensure it is resolved.



LiveRESOLVED - GP Browser Issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware of an issue currently affecting users with new smartcards / recently renewed smartcards preventing access to the GP Browser system. 

The fix identified in the previous update has now been tested and is being deployed to all relevant devices.

If you are still experiencing the issue, please restart you machine in the first instance (so that the fix can be installed) before contacting us via the Service Desk.


PartialGP Browser Issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are aware of an issue currently affecting users with new smartcards / recently renewed smartcards preventing access to the GP Browser system. We have identified the cause of this issue and a fix will be deployed as soon as possible.


LiveRESOLVED - GP Browser issue

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The supplier of the GP Browser software has resolved the issue which affected a number of customers who were unable to connect to the system. If you still cannot access GP Browser, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk

SHARED DRIVES (Y:)

Updated: Live

Updated:

LiveRESOLVED - Slow Shared Drive Access

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The issue has been fixed. Further investigations regarding the root cause are being carried out with our 3rd party telecomms providers. Should any Practice experience any further problems, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


PartialSlow Performance

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

As the investigation into slow network performance progresses, it is apparent that users shared drives also affected by the issue. Our phones are currently extremely busy so we would like to thank customers in advance for your patience and if possible to use other methods to reach us. Our contact methods are as follows: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk


LiveVPN Shared Drive Issues - Update 14:40

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

The shared drive issues affected by this morning's outage should now have been resolved. Should you continue to experience problems, please contact our service desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk


PartialVPN Users unable to Access Y: - UPDATE 12:24

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

Work has been undertaken to restore network services which has been identified as linked to the Y: drive access issues. All services should be restored with the exception of Wilberforce Health Centre. An engineer has been dispatched to Wilberforce Health Centre to investigate further. Root cause analysis work continues with our third party connectivity and N3i.


PartialVPN Users unable to Access Y: - UPDATE

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

We are continue to investigate the cause of the issues with accessing the Y: via VPN at the moment. Further updates to follow

INR STAR

Updated: Live

Updated:

LiveAccessing INR Star

East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire

After a number of customers reported issues connecting to INR Star yesterday. The issue was identified as a problem at the system supplier. The supplier has now resolved the issue and it should now be accessible. If you continue to experience problems with INR Star, please contact us at the IT Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk


Access this service from your smart phone

To quickly access this service from your smart phone's home screen, please follow these instructions:

  • Browse to www.n3istatus.co.uk on your phone's web browser, or scan this QR code with your phone. QR code to navigate to https://www.n3istatus.co.uk
  • In Safari on iPhones, tap the Share icon and tap Add to Home Screen.
  • In Chrome on Android phones, tap the Menu icon and tap Add to Home screen.