Dashboard
YHCR - Interweave Portal
Updated: General update
Updated:
General update
Interweave products will be released in the sequence below:
27th July
• Exchange – no downtime
• Connect – organisations should perform a local upgrade as per the agreed process
28th July
• Portal Sandpit – Downtime 12:00 – 13:30 (the initial TEST system)
• Portal Staging – Downtime 15:00 – 16:30 (the secondary TEST system)
3rd Aug
• Portal Production 17:00 – 18:30 - this is the LIVE system and downtime will impact ALL Portal users
NETWORK SERVICES
Updated: Live
Updated:
Live
North Lincolnshire
Following this mornings network outages in North Lincolnshire, we have not seen any further instances of this issue.
Thank you for your patience while the issue was investigated and resolved by the 3rd Party provider.
PartialNetwork Outages - North Lincolnshire
North Lincolnshire
At the moment we are experiencing network outages at 4 GP Practices in the North Lincolnshire area.
N3i has been advised that there is a problem with the line circuits operated by our third party connectivity provider, upstream of the N3i managed network.
In the last few minutes our monitoring tools have indicated that connectivity has been restored. However, we are making further checks to ensure that connectivity is stable before marking the issues as resolved.
Live
The issues faced this morning with Network Access have now been resolved. If you continue to see issues accessing systems, please contact the Service Desk by one of the following methods:
Phone - 0300 002 0001
E-Mail - n3i.support@nhs.net
PartialNorth Bank - Network
East Riding of Yorkshire Hull
We are currently investigating an issue affecting network access for Hull and East Riding sites.
Further updates will be provided as they become available.
LiveInternet Access - Restored
East Riding of Yorkshire Hull
Following this mornings issues with internet access and access to third party clinical systems, we can confirm a fix has now been applied and we have confirmed with multiple sites that access has been restored.
If you are still experiencing issues with accessing Pathology, INRStar or any other third party system, please contact our Service Desk by one of the following methods below:
Phone - 0300 002 0001
E-mail - n3i.support@nhs.net
GENERAL UPDATES
Updated: Live
Updated:
Live
Our internal Service Desk system is now operating as normal.
Thank you for your patience while the issue was investigated and resolved.
PartialSupport Service
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are currently experiencing issues with our internal Service Desk system, please note this is currently affecting all requests e-mailed to n3i.support@nhs.net and is impacting our Support Analysts.
We hope to have this restored as soon as possible.
General updateNHSMail Leaver - Phishing E-mail
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We have received several reports of users receiving an e-mail stating they have been marked as a leaver on NHSMail. This e-mail has been confirmed to be a phishing e-mail and should be forwarded to spamreports@nhs.net and then deleted from your mailbox.
Example screenshot - https://www.n3i.co.uk/images/nhsmail-leaver.png
General updateICB / ICS Implementation
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
In line with the ICB / ICS implementation going live tomorrow (01/07/22), NHSMail will be updating all shared mailboxes which currently use a CCG prefix to use the following new prefixes W/C 04/07/22:
NHS East Riding of Yorkshire CCG - hnyicb-ery.
NHS Hull CCG - hnyicb-hull.
NHS North Lincolnshire CCG - hnyicb-nl.
NHS North East Lincolnshire CCG - hnyicb-nel.
All former e-mail addresses will be retained as an alias and will continue to receive e-mails as normal. Any e-mails sent from a shared mailbox from 01/07/22 will use the new e-mail address.
If you have any issues or queries with the above, please contact the N3i Service Desk via one of the following contact methods:
Phone - 0300 002 0001
E-Mail - n3i.support@nhs.net
LiveDXS Now online
North East Lincolnshire North Lincolnshire
DXS is now back online
NHSMAIL
Updated: Live
Updated:
Live
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
All NHSMail Shared Mailboxes, Resource Mailboxes and Distribution Lists have now been updated to reflect the implementation of the Integrated Care Boards.
PartialOrganisation Naming
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
The new organisation names are now live but the changes to shared mailboxes and distribution lists have not yet implemented.
We are currently following this up with the National NHSMail team.
PartialOrganisation Naming
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
NHS Digital have confirmed that the synchronisation between ODS and NHSMail has happened, however the changes can take up to 72 hours to be visible.
We will continue to monitor the system and raise any potential issues with Accenture and NHS Digital.
PartialOrganisation Naming
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are aware organisations on NHSMail are still using the former CCG naming and this is due to the ODS changes not yet being imported onto NHSMail.
This is in the hands of Accenture and NHS Digital and we are currently awaiting feedback from their teams.
Further updates will be posted as they become available.
Live
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: NHSmail
SEVERITY: 2
NHS DIGITAL REFERENCE: INC0015364
DESCRIPTION:
NHSmail users may have experienced a delay in receiving emails.
RESOLUTION:
The issue was identified to have been caused by Microsoft global incident. Microsoft technical teams carried out remedial actions to resolve the issue. Following resolution there was a backlog of emails, Accenture technical team confirmed this to have cleared by 17:00.
VENDOR: Accenture
VENDOR REFERENCE: INC29834135
LOCATIONS AFFECTED:
• Multiple NHSmail users
DART Labeltrace
Updated: Live
Updated:
Live
North East Lincolnshire North Lincolnshire
The system supplier has now advised that the system is back up and running.
Practices are advised to keep a contingency of paper requests available in case the site should go down again.
Thank you for your patience.
OfflineLabelTrace Fault - Updated 27/06/22 09:45
North East Lincolnshire North Lincolnshire
Latest update from NLAG Pathology IT:
We are aware that Dart OCM is still inaccessible for all Practices and apologise for the ongoing inconvenience this is causing. We are currently working with Ideagen, the support for Dart OCM, on restoring the site and resolving the problem occurring within the site’s database.
At present we do not have an exact timescale for getting Dart back online, but we are working on this as a priority and will endeavour to keep you updated and notify you once it’s restored.
OfflineLabelTrace Fault
North East Lincolnshire North Lincolnshire
LabelTrace is still currently offline due to an issue affecting the database.
Pathlinks IT are working alongside Ideagen to get this resolved as quickly as possible but due to the size of the database, this is expected to take some time.
Thank you for your patience while Pathlinks IT are working towards a resolution.
OfflineLabelTrace Fault
North East Lincolnshire North Lincolnshire
The DART LabelTrace system is currently offline. The system supplier is aware and they are currently investigating this as a matter of priority.
PartialLabelTrace Fault
North East Lincolnshire North Lincolnshire
We have received a number of reports that DART LabelTrace is not working for several users this morning.
We are currently investigating this and contacting the supplier. Further updates will be provided as they become available.
E-REFERRALS (ERS)
Updated: Live
Updated:
Live
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: NHS e-RS
SEVERITY: 2
NHS DIGITAL REFERENCE: INC0015829
DESCRIPTION:
Some EMIS users of eRS who were trying to make a referral via seamless transition using their supplier system, were receiving an error message and were unable to complete the referral. Referrals made via the professional UI was unaffected.
RESOLUTION:
NHS Digital Technical teams performed remedial actions to restore normal service at 15:12.
VENDOR: NHS Digital
VENDOR REFERENCE: INC0015829
LOCATIONS AFFECTED:
• Multiple EMIS e-RS users
PartialeRS Transmission Error
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Latest information from NHS Digital re the issue:
SERVICE: NHS e-RS
SEVERITY: 2
NHS DIGITAL REFERENCE: INC0015829
DESCRIPTION:
Some EMIS users of eRS who are trying to make a referral via seamless transition using their supplier system, are receiving an error message and are unable to complete the referral. Referrals made via the professional UI are unaffected.
SUMMARY OF IMPACT:
Some EMIS eRS users are unable to complete referrals using their supplier system.
CURRENT UPDATE:
NHS Digital Technical teams are continuing their investigations. Impacted users are able to make referrals using the professional UI which can be accessed at https://nww.ebs.ncrs.nhs.uk/.
VENDOR: NHS Digital
VENDOR REFERENCE: INC0015829
LOCATIONS AFFECTED:
• Multiple EMIS e-RS users
NEXT UPDATE: 16:15
PartialeRS Transmission Error
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: NHS e-RS
SEVERITY: 2
NHS DIGITAL REFERENCE: INC0015829
DESCRIPTION:
Some users of eRS who are trying to make a referral via seamless transition using their supplier system, are receiving an error message and are unable to complete the referral. Referrals made via the professional UI are unaffected.
SUMMARY OF IMPACT:
Some eRS users are unable to complete referrals using their supplier system.
CURRENT UPDATE:
NHS Digital Technical teams are continuing their investigations. Impacted users are able to make referrals using the professional UI which can be accessed at https://nww.ebs.ncrs.nhs.uk/.
VENDOR: NHS Digital
VENDOR REFERENCE: INC0015829
LOCATIONS AFFECTED:
• Multiple e-RS users
NEXT UPDATE: 14:45
PartialeRS Transmission Error
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are currently receiving reports of transmission errors between EMIS/SystmOne and the e-Referral system.
Our Clinical team are aware of this and contacted both EMIS and TPP. N3i have been informed that both system suppliers are looking into the issue.
NHS Digital has released the following update:
HIGH SEVERITY SERVICE INCIDENT NOTIFICATION
SERVICE: NHS e-RS
SEVERITY: 2
NHS DIGITAL REFERENCE: INC0015829
DESCRIPTION:
Users of eRS who are trying to make a referral via seamless transition using their supplier system, are receiving an error message and are unable to complete the referral.
SUMMARY OF IMPACT:
eRS users are unable to complete referrals using their supplier system.
CURRENT UPDATE:
NHS Digital Technical teams are currently investigating.
VENDOR: NHS Digital
VENDOR REFERENCE: INC0015829
LOCATIONS AFFECTED:
• Multiple NHS eRS users
NEXT UPDATE: 13:30
PartialEMIS > eRS Transmission Error
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are currently receiving reports of transmission errors between EMIS/SystmOne and the e-Referral system.
Our Clinical team are aware of this and contacted both EMIS and TPP. N3i have been informed that both system suppliers are looking into the issue.
TPP will provide further updates to Practices via Contact Tracking
EMIS will provide further updates to the N3i Clinical team and/or Practices directly as the situation develops.
Web V
Updated: Live
Updated:
LiveWEB V NOW WORKING
North East Lincolnshire North Lincolnshire
Following remedial action by NLAG (the host of the system), Web V is now working.
If you continue to experience problems using Web V following the remedial action, please contact our service desk on 0300 002 0001.
OfflineWEB V NOT WORKING
North East Lincolnshire North Lincolnshire
Web V is currently not working correctly due to an issue with web browser compatibility.
Our Field Services team are working with NLAG (the host of the system) to identify the cause and resolve as soon as possible.
NATIONAL CARE IDENTITY SERVICE (CIS)
Updated: Live
Updated:
Live
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Resolution @ 2022-04-21 09:37
SERVICE: CIS Application
SEVERITY: 1
NHS DIGITAL REFERENCE: 20723782
DESCRIPTION:
Between 07:00 and 09:10 the CIS Application was unavailable. Users were unable to access the CIS application to carry out activities such as creating new smart cards, amending roles etc. CIS authentication was unaffected.
RESOLUTION:
NHS technical teams undertook remedial actions to restore service to users at 09:10.
VENDOR: NHS Digital
VENDOR REFERENCE: 20723782
LOCATIONS AFFECTED:
Multiple CIS Application users
OfflineService Unavailable
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: CIS Application
SEVERITY: 1
NHS DIGITAL REFERENCE: 20723782
DESCRIPTION:
CIS Application is currently unavailable.
SUMMARY OF IMPACT:
Since 07:00 users have been unable to access the CIS application to carry out activities such as creating new smart cards, amending roles etc. CIS authentication is unaffected.
CURRENT UPDATE:
NHS Digital technical teams are investigating.
VENDOR: NHS Digital
VENDOR REFERENCE: 20723782
LOCATIONS AFFECTED:
• Multiple CIS Application users
NEXT UPDATE: 10:00
LiveFURTHER MAINTENANCE REQUIRED
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
FROM NHS DIGITAL
"In order to fully resolve this morning's CIS Application issues and allow for full service contingency, we need to bring the errant directory host back into service. This will necessitate a brief period of CIS Application downtime tonight (22nd July), starting 18:30. We hope to bring the CIS Application back online by 20:30."
LiveUnplanned Maintenance - CIS back online
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Further update from NHS Digital regarding the CIS website:
SERVICE: CIS Application
SEVERITY: 1
NHS DIGITAL REFERENCE: 20608847
CURRENT UPDATE:
NHS Digital technical teams established the underlying cause of the issue and completed remediation steps to resolve the issue at 10:34. The service will now be closely monitored to ensure stability.
OfflineUnplanned Maintenance - CIS offline
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Further update from NHS Digital regarding the CIS website:
SERVICE: CIS Application
SEVERITY: 1
NHS DIGITAL REFERENCE: 20608847
DESCRIPTION:
Since approximately 22:00 yesterday (21/07) users are unable to access the CIS Application.
SUMMARY OF IMPACT:
Users have reported the inability to access the CIS Application and as a result this is preventing them from carrying out activities such as card management. Users are currently being displayed with a maintenance page. CIS Authentication is not affected and users can authenticate as normal.
CURRENT UPDATE:
NHS Digital technical teams are currently engaged and investigating.
VENDOR: NHS Digital
VENDOR REFERENCE: 20608847
LOCATIONS AFFECTED:
• Multiple CIS Application users
VPN SERVICES
Updated: Live
Updated:
LiveCisco Swivel
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
The issue affecting access to Cisco Swivel has now been resolved.
If you are still experiencing issues, please contact the Service Desk by one of the following methods:
E-Mail - n3i.support@nhs.net
Phone - 0300 002 0001
PartialCisco Swivel - Unsecure Server
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are currently aware of an error message when logging into Swivel VPN. Our Infrastructure team are working to fix this as soon as possible.
Please contact the Service Desk on 0300 002 0001 in order to obtain advice on how to connect while this issue is present.
LiveCisco Swivel VPN - Account Lock outs (RESTORED) - FINAL UPDATE
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We have received widespread reports that VPN users working remotely via Cisco Anyconnect (aka Swivel) have received emails advising that their accounts are locked out.
When attempting to log in, this has been verified and the accounts are showing as locked.
A fix has now been applied. However, in some cases it may be necessary for us to issue a new provisioning code for you to gain access.
If you are still experiencing difficulties logging into Swivel, please call our service desk on 0300 002 0001.
PartialCisco Swivel VPN - Account Lock outs
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are receiving widespread reports that VPN users working remotely via Cisco Anyconnect (aka Swivel) have received emails advising that their accounts are locked out.
When attempting to log in, this has been verified and the accounts are showing as locked.
We have investigated the issue and identified the cause. A fix is being actioned and access should be restored soon.
If you are experiencing this issue, please be advised that we are aware and there is no need for you to call through to the service desk.
PartialCisco Swivel VPN - Account Lock outs
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are receiving widespread reports that VPN users working remotely via Cisco Anyconnect (aka Swivel) have received emails advising that their accounts are locked out.
When attempting to log in, this has been verified and the accounts are showing as locked.
We are investigating the issue with the upmost priority.
If you are experiencing this issue, please be advised that we are aware and there is no need for you to call through to the service desk.
SYSTMONE
Updated: Live
Updated:
Live
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We have now received confirmation that the SystmOne update has been deployed and resolved the issue accessing WebV.
PartialAccess to Web V using SystmOne - UPDATE: 21/03/22
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
TPP have confirmed they are releasing an update on 24/03/22 to resolve the issue with accessing WebV.
PartialAccess to Web V using SystmOne
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
TPP have identified a fault caused by Java 11 and are now looking to identify a solution.
A further update will be provided as soon as possible.
PartialAccess to Web V using SystmOne
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Please note, this issue is still under investigation with TPP and we are awaiting further details from their helpdesk.
PartialAccess to Web V using SystmOne
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
N3i has received multiple reports of problems with the Web V system not correctly loading when triggered from SystmOne.
Investigations have shown that this is as a result of SystmOne not correctly building the web address to load Web V.
N3i has been working with the system supplier for Web V (Northern Lincolnshire & Goole NHS Foundation Trust) to identify the root cause and we are looking to escalate with TPP for a resolution.
Currently between N3i and NLAG there have been 50+ reports of the issue.
Please be advised both N3i and the Web V support team at NLAG are aware. The issue has been logged by N3i with TPP and also directly by some of the Practices experiencing the issue. We are awaiting a response.
Further updates on this issue will be posted here.
EMIS
Updated: Live
Updated:
LiveRESOLVED: NHS Digital Service Incident Notification
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
HIGH SEVERITY SERVICE INCIDENT NOTIFICATION
SERVICE: EMIS Web
SEVERITY: 2
NHS DIGITAL REFERENCE: 20708872
DESCRIPTION:
Between 08:00 and 10:30 multiple EMIS Web users were unable to search for patients using the Patient Find function. Searches by address details remained functional.
RESOLUTION:
EMIS technical teams undertook remedial actions to restore service.
VENDOR: EMIS
VENDOR REFERENCE: CS0894206
LOCATIONS AFFECTED:
• Multiple EMIS Web users
NHS Digital Service Status Page & National Problem Tracker
If you use an HSCN connection you can click on the following links to access the Service Status Page or National Problem Tracker.
To request additional Services or removal from the NHS Digital Service Bridge notifications click here.
NHS Digital Service Bridge
Service Management
NHS Digital
servicebridge@nhs.net
www.digital.nhs.uk
PartialNHS Digital Service Incident Notification (National)
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
HIGH SEVERITY SERVICE INCIDENT NOTIFICATION
SERVICE: EMIS Web
SEVERITY: 2
NHS DIGITAL REFERENCE: 20708872
DESCRIPTION:
Multiple EMIS Web users unable to search for patients using the Patient Find function.
SUMMARY OF IMPACT:
Since 08:30 a number of EMIS Web users reported that they are unable to search for patients using the Patient Find function in EMIS Web when searching by name or patient number. Searches by address details appear to be working.
CURRENT UPDATE:
EMIS technical teams investigating.
VENDOR: EMIS
VENDOR REFERENCE: CS0894206
LOCATIONS AFFECTED:
• Multiple EMIS Web users
NEXT UPDATE: 11:30
LiveEMIS Web - Template Manager Issue - RESOLVED
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: EMIS Web
SEVERITY: 2
NHS DIGITAL REFERENCE: 20706604
DESCRIPTION:
Since 11:00, some users of EMIS Web have reported being unable to find or load templates within Template Manager or Resource Publisher.
SUMMARY OF IMPACT:
Affected users have reported being unable to search for, or load templates. These templates are used for various processes, some of which are clinical in nature.
CURRENT UPDATE:
EMIS Technical teams have successfully mitigated issues on 5 of the impacted environments. Investigations to mitigate the impact in the one remaining environment continue.
VENDOR: EMIS
VENDOR REFERENCE: INC0041627
LOCATIONS AFFECTED:
• Multiple EMIS Web users
NEXT UPDATE: 18:00 NHS Digital Service Status Page & National Problem Tracker
PartialEMIS Web - Template Manager Issue
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: EMIS Web
SEVERITY: 2
NHS DIGITAL REFERENCE: 20706604
DESCRIPTION:
Since 11:00, some users of EMIS Web have reported being unable to find or load templates within Template Manager or Resource Publisher.
SUMMARY OF IMPACT:
Affected users have reported being unable to search for, or load templates. These templates are used for various processes, some of which are clinical in nature.
CURRENT UPDATE:
EMIS Technical teams have successfully mitigated issues on 5 of the impacted environments. Investigations to mitigate the impact in the one remaining environment continue.
VENDOR: EMIS
VENDOR REFERENCE: INC0041627
LOCATIONS AFFECTED:
• Multiple EMIS Web users
NEXT UPDATE: 18:00 NHS Digital Service Status Page & National Problem Tracker
PartialEMIS Web - Template Manager Issue
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
SERVICE: EMIS Web
SEVERITY: 2
NHS DIGITAL REFERENCE: 20706604
DESCRIPTION:
Since 11:00, some users of EMIS Web have reported being unable to find or load templates within Template Manager or Resource Publisher.
SUMMARY OF IMPACT:
Affected users have reported being unable to search for, or load templates. These templates are used for various processes, some of which are clinical in nature.
CURRENT UPDATE:
EMIS Technical teams are investigating the issue.
VENDOR: EMIS
VENDOR REFERENCE: INC0041627
LOCATIONS AFFECTED:
• Multiple EMIS Web users
NEXT UPDATE: 15:15
OFFICE 365
Updated: Live
Updated:
LiveNational O365 Issue - FIXED
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Confirmation received that the issue is now fixed.
PartialNational O365 Issue
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
There is currently a national issue affecting Excel documents hosted on Office 365. When attempting to open the document you will be presented with an error message. Microsoft have acknowledged the issue and are working to resolve.
PINNACLE
Updated: Live
Updated:
LivePinnacle Error Messages - FIXED
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
NHS Digital have advised that the issue is now fixed.
PartialPinnacle Error Messages
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We have received the following alert from NHS Digital:
DESCRIPTION:
Users of the Pinnacle system are being presented with an error message and being logged out of the system when saving COVID vaccination records.
SUMMARY OF IMPACT:
Users are being logged out of the system after saving each COVID vaccination record. Upon logging back into the system users can see the record has been updated.
CURRENT UPDATE:
Pinnacle technical teams are investigating.
GP BROWSER
Updated: Live
Updated:
LiveAccess to GP Browser is restored
East Riding of Yorkshire Hull
We have received confirmation from HUTH that the expired certificate has been refreshed and the GP Browser web application is now accessible again.
OfflineWebsite Unavailable
East Riding of Yorkshire Hull
We have received reports from Practices that the GP Browser web application is not working.
On investigation it appears that the issue relates to a website security certificate (SSL) error.
N3i has raised the issue with the organisation (HUTH) hosting the GP Browser web application to advise of the fault and will work them to ensure it is resolved.
LiveRESOLVED - GP Browser Issue
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are aware of an issue currently affecting users with new smartcards / recently renewed smartcards preventing access to the GP Browser system.
The fix identified in the previous update has now been tested and is being deployed to all relevant devices.
If you are still experiencing the issue, please restart you machine in the first instance (so that the fix can be installed) before contacting us via the Service Desk.
PartialGP Browser Issue
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are aware of an issue currently affecting users with new smartcards / recently renewed smartcards preventing access to the GP Browser system. We have identified the cause of this issue and a fix will be deployed as soon as possible.
LiveRESOLVED - GP Browser issue
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
The supplier of the GP Browser software has resolved the issue which affected a number of customers who were unable to connect to the system. If you still cannot access GP Browser, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk
SHARED DRIVES (Y:)
Updated: Live
Updated:
LiveRESOLVED - Slow Shared Drive Access
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
The issue has been fixed. Further investigations regarding the root cause are being carried out with our 3rd party telecomms providers. Should any Practice experience any further problems, please contact us at the N3i Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk
PartialSlow Performance
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
As the investigation into slow network performance progresses, it is apparent that users shared drives also affected by the issue. Our phones are currently extremely busy so we would like to thank customers in advance for your patience and if possible to use other methods to reach us. Our contact methods are as follows: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://servicedesk.n3i.co.uk
LiveVPN Shared Drive Issues - Update 14:40
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
The shared drive issues affected by this morning's outage should now have been resolved. Should you continue to experience problems, please contact our service desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk
PartialVPN Users unable to Access Y: - UPDATE 12:24
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
Work has been undertaken to restore network services which has been identified as linked to the Y: drive access issues. All services should be restored with the exception of Wilberforce Health Centre. An engineer has been dispatched to Wilberforce Health Centre to investigate further. Root cause analysis work continues with our third party connectivity and N3i.
PartialVPN Users unable to Access Y: - UPDATE
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
We are continue to investigate the cause of the issues with accessing the Y: via VPN at the moment. Further updates to follow
INR STAR
Updated: Live
Updated:
LiveAccessing INR Star
East Riding of Yorkshire Hull North East Lincolnshire North Lincolnshire
After a number of customers reported issues connecting to INR Star yesterday. The issue was identified as a problem at the system supplier. The supplier has now resolved the issue and it should now be accessible. If you continue to experience problems with INR Star, please contact us at the IT Service Desk: Tel: 0300 002 0001 Email: n3i.support@nhs.net Web: https://www.servicedesk.n3i.co.uk
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